As a Senior Customer Experience Training Professional - Portable Gas Detection here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes. You will report directly to our [Title] and you will work out of our Pasadena, TX location on a Hybrid work schedule.

In this role, you have a significant impact in driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.

KEY RESPONSIBILITIES

• Lead and manage the operational excellence initiatives to drive process improvements and enhance customer experience.

• Collaborate with cross-functional teams to identify operational gaps and develop solutions to address them.

• Implement best practices and standard operating procedures to streamline processes and improve efficiency.

• Analyze customer feedback and data to identify trends and areas for improvement.

• Develop and implement training programs to enhance the skills and knowledge of the customer experience team.

• Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.

• Provide regular updates and reports to senior management on the progress of operational excellence initiatives.

BENEFITS OF WORKING FOR HONEYWELL

• Benefits - Medical, Vision, Dental, Mental Health

• Paid Vacation

• 401k Plan/Retirement Benefits (as per regional policy)

• Career Growth

• Professional Development

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as a U.S. citizen, a U.S. permanent resident or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

YOU MUST HAVE

• 6 years of proven experience in driving operational excellence and process improvement initiatives.

• Strong analytical and problem-solving skills.

• Excellent project management and organizational skills.

• Ability to collaborate and influence cross-functional teams.

• Experience in customer experience management is preferred.

• Excellent communication and presentation skills.

• Proficient in data analysis and reporting tools.

WE VALUE

• Bachelor's degree in Business Administration or a related field (Master's degree preferred).

• Strong leadership and team management skills.

• Ability to work in a fast-paced and dynamic environment.

• Innovative and solution-oriented mindset.

• Excellent interpersonal and relationship-building skills.

• Continuous learning and self-development mindset.

ABOUT HONEYWELL

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.