3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Job Title: Customer Support Representative

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.

The Impact You’ll Make in this Role As a Customer Support Representative, you will handle a variety of corporate support inbound inquiries supporting all 3M Divisions. These inbound inquiries will be coming from both external customers and internal business partners. This role will require you to accurately capture required customer information and issues as well as document customer inquiry details using appropriate computer applications in an expedient and timely manner.

Primary responsibilities include but are not limited to the following:

• Handles a wide range of inquiries and/or complaints that are received via phone, email and chats.

• Responds to a variety of inbound inquiries and complaints from both internal business partners and external customers, taking action as appropriate:

• Identifying the need

• Assessing the situation

• Providing inquiry resolution and escalation per established processes

• Triages inquiries to other internal areas for resolution

• Documents customer interactions accurately and completely

• Is able to manage entry level questions on

• Product information and technical specs

• Customer service related inquiries

• Triage calls to appropriate areas with 3M for further assistance

• Shares 3M new products and services with customers to meet their requirements

  Your Skills and Expertise To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• High School Diploma

• Minimum of one (1) year call center, customer order entry, or other customer service experience required

• Types a minimum of 40-45wpm

• Fluent English C1

Additional qualifications that could help you succeed even further in this role include:

• Bachelor's degree or higher from an accredited University

• Minimum one-year combined experience using workforce management systems and/or contact management systems

• Strong interpersonal skills

• Excellent written and oral communication skills

• Must be able to adapt easily to rapid change and work well independently and with teams

• Strong system aptitude and analytical skills

• Must be able to develop positive relationships with all internal clients, all levels of 3M leadership as well as 3M customers

• Being fluent in French and/or Portuguese is highly attractive

  Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Imagine your future in 3M

At 3M, inspiration happens daily. Here, science is how the magic happens. Except it is not magic, it is the right science, applied in the right way by the people of 3M. Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go. Apply now and discover inspired opportunities!

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.