Desktop Support Analyst

Date: Jul 8, 2024

Location:

Assumption, IL, US

Brand: Grain & Protein

Workplace Type: Onsite

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

AGCO is seeking a talented, passionate, and highly motivated professional to join the IT team as a Desktop Support Analyst in Assumption, IL .The ideal candidate will be responsible for providing analytical & logistical support for the desktop computing park, across the sites directly supported by the North America Desktop Team. The support provided will be for on-going day-to-day operational needs (incidents, crash maintenance and small change requests). The role will include investigation, analysis, construction, detailed testing, and implementation support. It will also include liaison with the AGCO 3rd party providers for hardware and standard PC software.

Your Impact

• Provide high quality analytical support for any desktop issues the individual is assigned to provide the on-going operational needs (crash maintenance and small changes). This will include investigation, design, construction, testing and implementation support.

• Maintain knowledge base and document new solutions.

• Develop any desktop modifications in line with the agreed departmental development standards. This includes producing all the necessary deliverables e.g. proposal, specification, etc.

• Provide input to any project planning and actual recording to ensure detailed and up-to-date project plans are available for all project deliverables being worked on by the individual.

• Provide responsive action to any high priority issue by providing the agreed level of cover e.g. 7x24 hrs

Your Experience and Qualifications

• Experience in Desktop Support / Helpdesk desirable.

• Working knowledge of overall IT environment.

• Understanding of the development environments being supported.

• Customer Service or Call Center experience essential.

• Lift and carry up to fifty pounds of equipment short distances.

Your Benefits

• Attractive, fair remuneration including participation in our bonus scheme

• Balance of work, family and free time due to flexible working time and the possibility of remote work within the organizational framework

• Health and life insurance

Your Workplace

You will be working onsite in our Assumption, IL facility. This position may require up to 20% travel.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Smart Solutions

Our five grain and protein brands help our customers manage seeds and grains, protect animal health and improve productivity. GSI and Cimbria offer advanced, integrated systems that make storing, conditioning, moving, and managing grain and seed easier and more profitable. Cumberland and AP leverage the latest high-tech solutions to improve poultry and swine production, including state-of-the-art climate control, biosecurity, and feeding systems. And Tecno’s innovative layer housing helps egg producers protect the well-being of their birds and achieve better results.

Job Segment: Testing, Technical Support, Help Desk, Information Technology, Call Center, Technology, Customer Service