D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

DHI Communities is a multifamily development division of D.R. Horton, Inc.

DHI Communities is currently looking for a_Application Support Specialist-PM_. The right candidate will be responsible for providing daily support for RealPage and Procore software-related issues. This role will coordinate directly with impacted users and potentially the RealPage and Procore teams for ticket escalations. Additionally, this role will be responsible for completing the RealPage property setup process.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

• Provide support for daily business operations, focusing on system administration, user setup, and issue resolution related to the Procore and RealPage platforms
• Communicate effectively with all levels of internal RealPage and Procore users, teammates, and management to escalate issues promptly as appropriate for assistance
• Contribute to team efforts to help achieve team objectives
• Document all user service interactions
• Meet strict deadlines and manage multiple projects within defined time frames
• Communicate with leadership regarding the status of assignments along with any obstacles encountered that may hinder the achievement of targets
• Establish and maintain full knowledge of the RealPage and Procore Platforms’ features and functionalities to effectively address user issues and concerns
• Develop mastery of the conversion processes required to successfully implement RealPage products
• Participate in regular training, learning and growth opportunities
• Handle all inbound calls and cases with a sense of urgency
• Ensure all assigned cases/activities/issues are brought to resolution and successfully communicated to the user
• Identify and resolve conflicts between user requests and established best practices
• Demonstrate exceptional analytical, troubleshooting, and problem-solving skills
• Use problem-solving tactics with both internal and external resources and colleagues to analyze requests/data to determine root causes of issues and provide a root-cause analysis (RCA) as needed
• Manage customer expectations regarding estimated response times for issue resolution
• Conducts all business in a professional and ethical manner to serve users and increase the goodwill and profit of the company
• Partner with team members across the organization on various strategic projects when needed
• Contributes to business plan
• Ability to work overtime
• Participate in occasional weekend and holiday on-call rotation
• Occasional travel may be required to assist other offices, attend training classes, business meetings, or other situations needed

Required Qualifications

• High school diploma or general education degree (GED)
• Minimum of 2 years of experience working with property management, construction, or accounting software systems
• Must have a vehicle and a valid driver’s license
• Ability to adapt to a high-paced, high-volume environment with shifting priorities while multitasking and performing effectively under pressure
• Professional written and verbal communication abilities
• Ability to solve problems for a variety of different people and personalities
• Strong attention to detail
• Ability to apply common sense understanding to carry out instructions furnished in written and/or oral form or via DRH applications
• Proficiency with MS Office and email

Preferred Qualifications

• Help desk support experience preferred
• Prior experience using the Procore Platform preferred
• Ticket management and assignment experience using service management software, Cherwell preferred
• Ability to conduct research
• Strong organizational and time-management skills with the ability to handle multiple projects in a defined time frame
• Proven ability to provide solid customer service a plus

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Vision and Dental
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time and Company Holidays

/Build YOUR future with D.R. Horton, America’s Builder./

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Job: *Operations

Organization: *MultiFamily / Communities

Title: Property Management - Application Support Specialist - (Remote)

Location: TX-Arlington

Requisition ID: 2501135