At H&R Block, we\'re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day: Joining us as an Associate Team Leader, you\'ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You\'ll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. What you\'ll bring to the role: -Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block -Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary -Serve as point of contact for onsite escalated client service concerns -Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary - Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience - Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals - Lead daily huddles and communicate essential information to office associates Required Amount of Experience: Prior experience working in customer service or similar role Required Skills: - Strong organizational skills and ability to plan and manage day-to-day office operations - Customer-centric mindset and strong communication skills - Computer proficient with the ability to use MS Office - Demonstrated ability to work independently with minimal supervision - Positive attitude - Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs - High school diploma / equivalent or higher