Job Information
Corning Incorporated Engineer ServiceNow, ITOM/ITAM/SACM-CMDB in Apodaca, Mexico
Engineer ServiceNow, ITOM/ITAM/SACM-CMDB
Date: Aug 14, 2024
Location: Apodaca, NLE, MX, 66614
Company: Corning
Requisition Number: 62593
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
SCOPE/PURPOSE OF POSITION:
TheServiceNow ITOM/ITAM/SACM-CMDB engineer will be responsible for end-to-end maintenance of business support and administration for the ServiceNow IT Operations Management and IT Asset Management applications/modules/processes such as Event Management, Discovery, Service Mapping, SACM/CMDB, SAM, and any other modules later determined to be in scope.
ROLES AND RESPONSIBILITIES:
Participate and advise in product lifecycle conversations for given platform scope
Establish a strong partnership with parallel operational system administrators and support resources to maintain continuity of data flow for system integrations
Meet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data integrity
Analyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optimization
Serve as a technical expert for pre-project requirements building and shaping
Evaluate and assess the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support operations
Evaluate and test system fixes and new capability to determine impact and benefits
Configure, test, and implement system enhancements and modules in the platform as needed
Execute implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities such as weekly moves to production, quarterly patching, and annual upgrades
Assess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementation
Create and maintain roadmap, system design, and architecture documentation
Handle operational escalations to include ticket management with the SaaS provider
Service Mapping scope specific responsibilities include:
Review service map quality with owners of services
Convert existing manual Application mapping to discoverable mapping
Documentation on configuration and patterns required for Service Mapping
Auditing Service Maps for technical issues and resolving
Service Mapping and discovery schedule maintenance
Event Management scope specific responsibilities include:
Maintain Event Management Application and Integrations
Onboard new element managers to include integration, event handling, rules, and notifications
Review events for errors and completion
Review alerts to ensure CI binding is occurring as expected
Review alert and incident creation with process and area owners
Modify auto assignments or routing functions
Ensure overall quality and value of event management tool
Software Asset Management scope specific responsibilities include:
Maintain SAM Pro Store Applications Versions and Upgrades
Support ServiceNow Agentless Discovery
Implement, support, and document SaaS and Inventory Integrations
Development/Configuration of Additional SAM Pro Enhancements and Capabilities in accordance with enhancement process
Partner with SAM team for bulks data uploads and integrity management
Required Skills/Experience
7+ years of overall IT experience
5+ years of total ServiceNow experience that includes first-hand support and/or system administration
2+ years of ServiceNow design and implementation experience across the platform
Working knowledge of ServiceNow applications with focus on IT Operations Mgmt. and IT Asset Mgmt.
Extensive understanding of integration standards, design, and implementation
In depth understanding of CMDB, Common Service Data Model, Service Mapping and Discovery
Experience with ServiceNow Integration Hub activity designer, activity packs, and orchestration
Thorough understanding of ServiceNow integrations, database hierarchies and design
Knowledge of ServiceNow’s license and entitlement structure
Keen eye for gaps, complexity reduction and simplification without compromising requirements
Ability to work cross functionally to resolve conflicts and priorities
Working knowledge of creating and configuring forms and screen updates in ServiceNow
Demonstrated use of Workflow Editor and Flow Designer
JavaScript experience
Corning Puts YOU First!
We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.
Our monetary peer-to-peer recognition program is tied to ourand celebrates you and your colleagues’ contributions.
Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
Professional development programs help you grow and achieve your career goals.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.
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