Position Description:

Leadership and Team Management

• Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.

• Foster a culture of collaboration, innovation, and continuous improvement within the team.

• Service Delivery Management:

• Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.

• Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.

• Strategic Planning and Execution:

• Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.

• Collaborate with stakeholders to align digital services with business objectives and technological advancements.

Technical Expertise and Solution Design

• Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.

• Stay abreast of industry trends and best practices to recommend and implement innovative solutions.

Customer Relationship Management

• Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.

• Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.

Budget and Resource Management:

• Manage financial resources, including budget planning and cost control measures.

• Optimize resource allocation to maximize operational efficiency and service delivery excellence.

Mandatory Skills:

• Customer focused and result oriented

• Senior Level Management

Desired Skills:

• Information Technology Infrastructure Library (ITIL) V3 knowledge

• PMP

Certification Required:

IAT Level II cert required

CompTIA Security+ CE

Experience:

HS or GED - 20  Years

Bachelors - 25 Years

Clearance Required:

TS/SCI FS poly

Position requires a TS/SCI.

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