TS/SCI FS poly required.

Position Description:

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

• May coach and provide guidance to less-experienced professionals

• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

• Modifies, moves, and installs new equipment

• Performs technical tasks and provides site support.

• Performs integrity testing and interviews customers to gather information about problems

• Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve

• Will perform Data Transfer Agent requests to transfer files between networks.

Mandatory Skills:    

• Hardware Installation

• Installation Maintenance

• Maintenance & Repair

• Microsoft Software Applications

• Microsoft Windows System Administration

• Remote Desktop Administration

• Technology Knowledge

• Travel

Education/Experience:

HS or GED - 10  Years 

Bachelors - 5 Years 

Cert Required: IAT Level 1

Note: Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers.

Position requires a TS/SCI.

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