Kuehne + Nagel is the market leader for airfreight in the Netherlands. From 4 locations in and around Schiphol Airport, a team of around 500 people work hard around the clock to import and export an international flow of goods. We are looking for a motivated Perishable Customer Care Specialist to join the Air Logistics division.

Your Role

In this role you will be responsible for professional communication with our customers to ensure the timely, accurate and efficient handling of the entire shipment process for the Customer Care department. Together with your colleagues in the Import department, you will ensure that all import shipments from a wide range of customers and shipment types are transported via air freight.

Your Responsibilities

• Maintaining frequent contact with customers and handling incoming orders;

• Dealing with orders received by phone/email;

• Liaising with our carriers;

• Keeping track of shipments and informing if there are any delays;

• Commercial handling of orders, taking into account rates and the nature of the orders.

Your Skills and Experiences

• Experience in a similar position in an air cargo/forwarding environment is beneficial;

• A Logistics-related education would be an advantage;

• Experience with MS Office package;

• Good communication skills, both verbal and written;

• Ability to work under pressure and multitask, customer focus;

• Good command of the English language;

• Willingness to work in two shifts (6-14:30 and 12-20:30).

Good Reasons to Join

Enjoying working at Kuehne + Nagel means something different for every employee, which is why we offer an ambitious working environment in which entrepreneurship, development and progress are paramount. Besides an excellent salary, we also offer a good pension scheme. You have 24 days' holiday and 3.5 atv days and you have the possibility to buy additional days. We have flexible working hours, so your private life-work balance is optimal. You will start with a one-year contract with a view to permanent employment. Kuehne + Nagel is a good and reliable company and seeks reliable employees, which is why we screen our employees and apply for a VOG at the start.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.