Job Summary:

We are currently seeking a Customer Care Specialist Coordinator to add to our exceptional team. This role handles all order fulfillment and logistics needs for our customers with a very high level of quality and ease. Their role is to provide a high-quality experience for our customers, managing all activities related to customer orders including order entry, backorders, returns, credits, and invoicing. Additionally, they coordinate the transportation of orders to ensure prompt and proper movement of shipments including selection and working with the shipping carrier, selecting the proper shipping locations, making sure the shipment is set up properly, and handling all freight claims. They all review all shipping costs to ensure they are at their best rates and coordinate with the internal warehouse to ensure all shipments go out on time.

Responsibilities:

Process all inbound customer fulfillment & logistics inquiries including order taking, customer logistics needs, product inquiries, billing dispensaries, payment processing, and general customer inquiries. Obtain excellent company and product knowledge to be able to provide extraordinary customer support. Handle freight logistics including assigning proper shipping methods to all orders, follow customer routing instructions, actively look for freight cost saving opportunities, and manage carrier freight claims. Contact outside logistics groups for BOLs, shipping labels, and tracking orders. Customer account administration as it relates to invoicing, reconciliation of carrier freight bills, contacting carrier for necessary credits, maintaining customer records in ERP system, and following department procedures to ensure orders and concerns are resolved in a timely manner. Build strong customer relationships within assigned territory to provide account knowledge internally as well as support our external sales representatives. Process Purchase Orders and coordinate customer drop shipment orders with authorized Vendors for Specialized Products. Partner with Business Development Specialists & Customer Success Advisors starting with the on-boarding process of new customers to help ensure Calico meets or exceeds customers expectations. Communicate with Sales on order pattern issues and additional customer support needed. Communicate Calicos ongoing plan/strategy in support of the business including outbound calls.