Position Title:Senior Manager Information Technology Systems

Job Group:Professional & Scientific

Required Minimum Qualifications:Bachelor’s degree and 7 years of related experience

Preferred Qualifications:Familiarity with ITIL (Information Technology Infrastructure Library) practices.

Expertise in implementing service management frameworks to improve efficiency, service quality, and client satisfaction.

Proven experience managing IT teams, including direct reports and cross-functional staff, with a focus on endpoint devices and user support.

Strong background in endpoint device management, lab technology support, and faculty/staff IT requirements.

Experience in implementing and supporting IT solutions in academic settings, including specialized hardware/software for research or teaching purposes.

Proven experience in developing and executing strategic IT plans in collaboration with senior leadership.

Prior experience in higher education or a deep understanding of the unique IT challenges in academic environments.

Job Description:

Summary

Information Technology Services (ITS) at Iowa State University is seeking applications for the position of Senior Manager of Information Technology for Campus Support. This role is responsible for ensuring the well-being of college and departmental faculty, staff, and students by leading and managing a team of professionals to provide appropriate assistance. The individual will lead and manage projects, as well as oversee training and development initiatives.

Responsibilities include collaborating with staff to track and analyze trends, generate statistical reports, offer recommendations for improvement, and ensure quality control. Additionally, the position involves working with professionals across teams to address and resolve issues as well as working with senior leaders, departmental chairs, associate deans, and others.

This leadership role will contribute to strategic planning, participate in committees that recommend and implement policies and procedures, research new products and tools, and assist in their implementation and rollout.

Example of Duties• Develops, modifies, and implements short and long-term solutions to information technology needs through new and existing applications, systems architectures, network systems, and applications infrastructure.• Implements and maintains the policies and goals for the IT department.• Conducts research and recommends the selection of IT equipment, applications, and supplies.• Reviews system requirements and business processes.Level Guidelines• Provides input into annual departmental objectives and action plans• Accountable for achievement of key annual objectives for a department• May provide input into institution policy within area of functional expertise• Responsible for functional output of a department or work team• Manages subordinate staff• Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel• May provide input to the budgeting process• Requests approval for financial actions beyond a limited scope• May provide input into financial decisions that impact department or work area

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS813

Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date: November 20, 2024

Posting Close Date:December 3, 2024

Job Requisition Number:R15880

By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .

If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.