OVERVIEW Now Hiring! Full-Time Home Health Office Coordinator/Scheduler Pay Range: $21.00 to $24.00 per hour DOE Office Location: Signature Healthcare at Home 909 S. 336th Street, Suite 100 Federal Way, WA 98003 Work Schedule: Monday thru Friday, 8 to 5 (this is not a remote or hybrid position) Please apply on line for this position here: https://signature-careers.com The Office Coordinator (OC) is responsible for the patient accounting process for home health services. This position is responsible for managing all medical records, patient scheduling, new admissions, billing, payroll, and other pertinent information as it relates to the financial operations of Signature Healthcare at Home. The OC will also have a strong pulse on Agency claims and be able to drive the components that ensure that claims are submitted timely. This includes Late EMC, Face-to-Face, insurance authorization, claims, patient chart set-up/breakdown/audits etc. RESPONSIBILITIES Helps facilitate interactions with clinicians and in-office staff. Understands the relationship between records administration and all other processes Has knowledge of and adheres to all Company policies associated with record establishment, maintenance, and confidentiality Supports the maintenance of all patient/client and employee records; including annual renewable requirements Maintains a clean and organized agency/office; responsible for maintenance of all equipment Distributes copies of documentation to other in-office users as appropriate Assist as needed with creation of charts for all new patient/clients on the day the admission paperwork is received Timely filing of relevant documents in patient/client and employee records, as needed Assists in maintaining a control procedure for all active and inactive files, staying apprised of their location Processes all external requests for information by accumulating the requested information Ensures maintenance of the system used to track information requested, information copied, date copied and forwarded for approval, name of person approving for mailing, and date mailed Ensures the timely communication of physician's orders and follows up to assure that all documents are returned, as needed Follows standardized procedure for tracking orders and notifies agency leadership when signed orders cannot be obtained within policy allotted time frames, as needed Inputs OASIS documentation and ensures timely receipt of OASIS documentation. Alerts DPS of Non-compliance and/or documentation errors. Maintains awareness of any HIPPS codes or regulatory changes affecting billing. Assist with Face-to-Face (F2F) collections and processes to ensure F2F are received and complete for billing purposes Responsible for oversight of insurance authorizations as needed Attending agency billing meetings prepared to discuss claims processing Notifies agency leadership when employees do not respond to requests for needed documentation Supports billing and payroll by accurately entering all billing and payroll information into the system Process all agency steps of payroll Represents HR at the agency level and is the liaison to Support Center HR Participates in Quality Assessment and Improvement activities and supports participation of all appropriate staff Submits reports on or before deadline dates Provides back-up support and handles additional functional role responsibilities, as required, to assure that operational needs are met Completes special assignments, as requested Supports mission, values and goals of Signature QUALIFICATIONS