Kickstart Your Banking Career with Our Summer Teller Program!

Looking to grow your career in consumer banking? Whether you’re a recent graduate, a career changer, or re-entering the workforce, our paid training program provides the skills you need - no experience required. If you’re a student who can work full-time, we also offer tuition reimbursement to help you complete your degree.

Our Summer Teller Program is designed to provide you with real-world banking experience, offering valuable skills and insights into the financial industry. As a part of our team, you will gain hands-on experience in customer service, banking operations, and financial transactions, all while developing professional skills and a potential pathway to future career opportunities. At Five Star Bank, we put our customers’ financial well-being at the heart of everything we do.

Shape Your Future in Banking - Apply to our Student Teller Program today!

Purpose: The Summer Teller will assist customers with their banking transactions while ensuring a high level of customer satisfaction. You will gain a solid understanding of banking procedures, from processing deposits and withdrawals to helping customers with inquiries about products and services. This position is perfect for individuals looking to enhance their communication, problem-solving, and cash-handling skills in a dynamic, customer-oriented environment. This Float position will be traveling within the assigned branch footprint of 2-3 branches to provide support to our teams. This role will begin in May, extending 10-12 weeks with opportunities to be extended past summer or with a full-time employment offer.

Essential Functions:

• Provide support to retail branch staff in assigned footprint.
• Greets clients and prospective clients entering the office following established customer service guidelines.
• Provides exceptional customer service and an outstanding banking experience by handling financial transactions accurately and professionally.
• Maintains responsibility for a cash drawer and follows proper balancing procedures.
• Supports daily operations of the office to include processing night deposit bags, ATM deposits, balancing the vault, ATM, cash recycler, and cash advance machine, or other operational needs.
• Answer the phone within the office promptly and professionally.
• Ensures compliance with security and audit procedures.
• Understands and adheres to established policies and procedures.
• Maintains knowledge of regulatory compliance requirements and completes assigned compliance training.
• Develops and maintains knowledge of bank products and services.
• Introduces customers to alternate banking channels including ATM/ITM and Digital
• Identifies customer needs and refers to the appropriate team member/business partner.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work

Job Related Qualifications:

Required:

• Education: High School Diploma or GED
• Prior Experience: Prior Customer Service experience preferred
• Licenses or Accreditation: None.

Competencies:

• Ability to make personal connections, engage clients, be courteous and professional.
• Ability to successfully utilize multiple systems and applications accurately and simultaneously.
• Knowledge of and ability to provide products and services available through retail banking.
• Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
• Strong organizational and time management skills
• Ability to thrive in a team environment.
• Strong mathematical, communication and interpersonal skills
• Ability to learn and utilize new technology effectively and efficiently.

Physical Requirements:

• Able to regularly sit for prolonged periods of time.
• Able to regularly stand for prolonged periods of time.

Able to travel:

• Frequently
• Extensive computer usage is required.

Ability to work:

• Evenings
  • Occasionally
• Weekends
  • Occasionally

This job description is not exhaustive. The Summer Teller may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.