Description We are offering a contract to permanent employment opportunity for a Program Specialist in ALBANY, New York. In this role, you will be instrumental in providing exceptional customer service and support, addressing and resolving customer inquiries, and maintaining accurate customer records in our system. This position will require a comprehensive understanding of our services and programs, as well as the ability to effectively communicate and guide program participants.

Responsibilities:

• Serve as the primary point of contact regarding inquiries and concerns from both internal and external stakeholders. • Provide ongoing training and support to team members, ensuring a thorough understanding of our services and programs. • Monitor and evaluate workflows, suggesting improvements and updates to policies and procedures as necessary. • Assist with department audits and satisfaction surveys to ensure the highest level of customer service. • Educate program participants on our various services and programs, guiding them through the onboarding process and ensuring completion of required paperwork and compliance. • Respond to and track the needs of program participants, effectively coordinating services as required. • Ensure excellent customer service through various communication channels such as telephone, email, or in-person interactions. • Work collaboratively with other teams on matters concerning program participants. • Support the organization’s mission to provide and advance community-based supports. • Utilize various software systems including CRM, ERP - Enterprise Resource Planning, and Epic Software for data processing and customer management. Requirements • Proficient in computer programs and data processing • Strong experience with CRM systems • Ability to handle and manage answering inbound calls effectively • Understanding of benefit functions • Experience with billing functions and claim administration • Excellent written and verbal communication skills • Strong problem-solving abilities and attention to detail • Ability to work in a team and independently • Ability to handle high-pressure situations and to multitask • Proven track record in delivering exceptional customer service • Prior experience in a similar role is highly beneficial.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .