Overview

GovCIO is currently hiringfor a ServiceNow Developer-ITSM to operate, maintain, and enhance the ServiceNow ITSM platform for a small Federal Government agency. This position will be located in Washington, DC and will be a fully remote position.

Responsibilities

• Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.

• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.

• Capable of working independently as well as collaboratively with remote teams and clients

• Design and develop queries, reports and dashboards

• Design and configure ServiceNow modules and forms

• Administer ServiceNow applications, including updating security and workflow configurations

• Design and develop scoped applications as well as a service portal

• Provide additional support based on subject matter expertise

Qualifications

Bachelor's with 5 - 8 years (or commensurate experience)

Required Skills and Experience

• ServiceNow Administrator Certification

• Minimum of 6 years of overall IT experience

• Minimum of 6+ years of experience as a ServiceNow developer in various roles

• Thorough knowledge of the ServiceNow System

• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML

• Experience in REST, SOAP services, etc

• An understanding of ITIL and/or ITIL Certified

• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude

Preferred Skills and Experience

• ITIL Foundation Certified

• ServiceNow Developer Certifications

• ServiceNow Certified Implementation Specialist

Clearance Required:Must be able to acquire and maintain a Public Trust Suitability

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $125,000.00 - USD $125,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/5161/servicenow-administrator-developer-itsm/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

Location US-Remote

ID 2024-5161

Category Information Technology

Position Type Full-Time